Returns & Exchanges
We want you to be fully satisfied with your Grimfrost gear, which is why we offer a 30-day return window from the date of delivery for all unworn and unwashed items. If your loot doesn't fit or meet your expectations, our simple return process ensures you can get back to the shield wall as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in their original condition.
Ship the Items
Print the provided prepaid shipping label, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing